Order To Cash

Order to cash normally refers to one of the top-level business processes for receiving and processing customer orders and revenue recognition.

  • SO processing
  • Invoicing
  • Credit mgmt
  • AR analysis & collections
  • Receivable mgmt
  • Cash receipts entry
  • Customer balance recon
  • Dunning letters

Order to cash (OTC or O2C) is a set of business processes that involve receiving and fulfilling customer requests for goods or services. It is a top-level, or context-level, term used by management to describe the finance-related component of customer sales. Other context-level business processes include marketing to lead, procure to pay (P2P), hire to retire, concept to launch and sustain and retain.

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