Order To Cash
Order to cash normally refers to one of the top-level business processes for receiving and processing customer orders and revenue recognition.
- SO processing
- Invoicing
- Credit mgmt
- AR analysis & collections
- Receivable mgmt
- Cash receipts entry
- Customer balance recon
- Dunning letters
Strategy
Analytics
Result
Order to cash (OTC or O2C) is a set of business processes that involve receiving and fulfilling customer requests for goods or services. It is a top-level, or context-level, term used by management to describe the finance-related component of customer sales. Other context-level business processes include marketing to lead, procure to pay (P2P), hire to retire, concept to launch and sustain and retain.